TERMS AND CONDITIONS OF CONTRACTING

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INTRODUCTION

This document, together with the terms of use of the website, establishes the conditions for booking trips and other offered services (hereinafter, the “Terms”).

Please read these Terms carefully before making any transaction. By using this website or placing an order through it, you consent to be bound by these Terms. If you do not agree with all the Terms, you should not use this website.

These Terms may be modified. It is your responsibility to read them periodically, as the conditions in effect at the time of using the website or making a purchase will be applicable.

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WEBSITE OWNER INFORMATION

• Name: WORLD TRAVEL UNION SL (hereinafter, worldtravelunion.com)
• Tax Identification Number (NIF): B75308619
• Registered Address: CALLE VALLE DE CARES, 3, 28660, Boadilla Del Monte – Madrid, Spain
• Email: info@wtravelunion.com
• Registry Data: 0

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HOW TO REGISTER

Registration is required to access our services. The user must complete the registration form with accurate and updated personal information. At the end of the registration process, the user must accept these GENERAL RESERVATION TERMS and our PRIVACY POLICY.

If a User ID and password are required, they must be kept in a safe place. Once obtained, the user can access the “My Account” section (IDENTIFY YOURSELF), where they can modify registration details, view, and track booking statuses.

If you detect any unauthorized use of your registration information, please contact worldtravelunion.com immediately via info@wtravelunion.com.

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USE OF OUR WEBSITE

By using this website and/or placing orders through it, you agree to:

1. Use the services solely for making inquiries or legally valid reservations.
2. Not make fraudulent or false transactions. If we reasonably believe that such an operation has occurred, we will have the right to cancel it and inform the relevant authorities.
3. Provide us with accurate and truthful contact details (email address, postal address, payment information, etc.).
   • You consent to us using this information to contact you if necessary (see our PRIVACY POLICY).
   • If you do not provide all the required information, we may not process your selected transactions.

By making an inquiry or service request through this website, you declare that you are at least 18 years old and legally capable of entering into contracts.

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TERRITORIAL SCOPE

The services offered through our website are only available to individuals with legal residence in Spain.

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BOOKINGS THROUGH OUR WEBSITE

To book any trips or other services offered by worldtravelunion.com, you must select a valid payment method, authorizing us to make charges through that selected method.

All transactions are subject to the user’s acceptance of these General Reservation Terms. Once these Terms and the contract conditions for the selected service have been accepted and payment has been completed, we will process the transaction as soon as possible.

If, due to unforeseen circumstances, we are unable to complete an order, we will notify you as soon as possible.

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PRICES AND PAYMENT METHODS

• All prices on our website are displayed in EUROS (EUR).
• The purchase and sale of virtual currencies are not subject to VAT; however, any tax obligations resulting from the transactions are the sole responsibility of the user.
• Payments and refunds will always be processed in EUROS (EUR).
• If your credit/debit card is not denominated in EUROS, the exchange rate will be determined by your bank, based on the market rate, which may differ from the price shown on our website.

For package travel bookings, prices are calculated based on:

• Currency exchange rates
• Transportation fares
• Fuel costs
• Taxes and fees (such as airport, landing, and embarkation charges)

Any price variations in these elements may result in an adjustment of the final travel cost. These changes will be notified in writing to the traveler.

The payment methods available will be displayed during the booking process.

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ORDER CONFIRMATION

Orders are subject to acceptance by worldtravelunion.com, user compliance with these General Reservation Terms, and market availability. worldtravelunion.com reserves the right to decline an order if:

• Payment details are not approved
• There are other issues related to the General Terms of Use

After completing a transaction on our website, we may send you a confirmation email with transaction details. Please verify the information immediately and keep a copy for your records.

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RIGHT OF WITHDRAWAL

Transactions made through our website include travel, activities, and tourist services that are contracted directly with different providers and tour operators. These services may or may not include a right of withdrawal, depending on the provider’s specific refund and cancellation policies. These policies will be clearly stated before payment acceptance.

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OUR RIGHT TO MODIFY THESE TERMS

worldtravelunion.com reserves the right to update these Terms at any time.

Users will be subject to the policies and Terms in effect at the time of using the website or placing an order, unless legal or governmental requirements necessitate retroactive changes.

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DATA PROTECTION

worldtravelunion.com will handle personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

• Your data will be used to process transactions and send periodic notifications via electronic means.
• You have the right to access, rectify, limit, delete, object, and transfer your data.
• To exercise these rights, contact info@wtravelunion.com with proof of identity.
• You may also file a complaint with the Spanish Data Protection Agency (AEPD).

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LIMITATION OF LIABILITY

worldtravelunion.com will not be liable for any delays or failures caused by events beyond our reasonable control (Force Majeure Events), including but not limited to:

1. Strikes, labor disputes, or industrial actions.
2. Civil unrest, riots, terrorist attacks, or war.
3. Natural disasters such as floods, earthquakes, or pandemics.
4. Failure of public or private transportation.
5. Government regulations or restrictions.

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APPLICABLE LAW AND JURISDICTION

All sales are considered to be made within Spanish territory. Therefore, in case of legal disputes, Spanish law will apply, and both parties agree to submit to the jurisdiction of the consumer’s local courts.

For complaints related to contractual issues, customers may fill out the electronic claim form at: http://ec.europa.eu/consumers/odr/.

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